1 Germany customers , if u want to ship by FedEx or TNT , please tell us your EORI number. Without them, we can only by DHL, Hong Kong post or China Post !
2 Russian customers, please tell us your full name (at least 3 words) , including first name, middle name and last name, otherwise Russian Post will not releases the parcel and return to China !
3 Brazilian customers, if you want to ship by FedEx, DHL, TNT, UPS, please tell me your tax number ( CPF or CNPJ ). Without it, customs will return goods to China .
4 For customers from South America (such as Argentina, Peru, Colombia ,etc), if you have the tax number, it will reduce much trouble with customs.
All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible.